What to include
A few details help us answer in one go:
- Your store’s myshopify.com address.
- What you were doing and what you expected to happen.
- The finding or fix involved — its CL- number, if you have one.
- A screenshot, if something looks wrong.
Please don’t send passwords, API keys or your customers’ personal data. We never need them.
Before you write
- FAQ — what CheckoutLeak is, data access, store changes and AI.
- Pricing and billing FAQ — availability, billing and uninstalling.
- Privacy policy — what we read, what we never store and our subprocessors.
- Terms of service — plans, billing and responsibilities.
Undoing a change
Every fix CheckoutLeak applies is verified in Shopify and can be undone from the app. If something doesn’t look right after a change, undo it first and then let us know.